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Girl Scouts Help Desk
Our goal at the GSSJC Help Desk is to ensure that you receive prompt attention for your technical needs. Please review our frequently asked questions. If you still need assistance, contact us.
If you have a comment, concern, other issue that is not computer related, use our contact us form to let us know.
Ways to contact the Help Desk:
- Help Desk Request Form
- Call (713) 292-0310
Frequently Asked Technical Questions
Leader Resources:
- How do I change or update my role in the Council for Leader Resources?
- How do I change my password for Leader Resources?
- After creating my Leader Resources account, my password was never emailed to me.
- I received my temporary password for Leader Resources, and when I try to change it, I get an error.
- Why does the password have so many requirements?
Activities and Events Registration:
- I registered for an activity or event in the AERS system, but I do not see where to complete the enrollment or pay.
- I completed my registration for an activity on AERS, but I did not add the attendees names. Can I reopen the invoice and add their names?
Other:
How do I change or update my role in the Council for Leader Resources?
Log in to the Leader Resources Site online (http://www.gssjc.org/leaderresources/), click on 'view account information', then 'change role in Council'.
How do I change my password for Leader Resources?
Log in to the Leader Resources Site online (http://www.gssjc.org/leaderresources/), click on 'view account information', then 'change password'.
After creating my Leader Resources account, my password was never emailed to me.
If you email address was entered correctly, then check your junk mail folder in your email account. Contact the Help Desk for assistance.
I received my temporary password for Leader Resources, and when I try to change it, I get an error.
Try copying and pasting your temporary password. If that doesn't work, contact the Help Desk for assistance.
Why does the password have so many requirements?
The password requirements are standard requirements for web security. We want to do all we can to protect our information and your information. Your password doesn't have to be difficult. Something as simple as Troop123 will pass the requirements test. Just be sure to use at least one capital letter, one lowercase letter, and one other character.
I registered for an activity or event in the AERS system, but I do not see where to complete the enrollment or pay.
After enrolling, click on the tab 'Check Cart' on the top navigation. Follow the prompts to finish registration.
I completed my registration for an activity on AERS, but I did not add the attendees names. Can I reopen the invoice and add their names?
Once you have finalized an invoice and submitted it, you can not make any changes. Please contact the registrars or the Help Desk for assistance.
The PDF that I need will not open on my computer.
You may need to update your Adobe Reader software. This update is free online at the Adobe site: http://www.adobe.com/products/acrobat/readstep2.html.
If you need technical assistance (help with logging in, registering online, trouble with PDFs, computer issues), this is the place to find it.
For all other contact issues (questions, concerns or comments), please use our Contact Us form.
GSSJC Help Desk Request Form
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